Legal warning

1. IDENTIFYING DATA : In compliance with the reporting obligations contained in Article 10 of Law 34/2002 of 11 July, Services Information Society and Electronic Commerce, and then the following data are reflected: the The company that owns the web domain is KROXNE.ccom Website contact email: hola@kroxne.com 

-All the products sold on this website must be installed by a professional, if you decide to buy a product without technical knowledge for its installation, contact a professional. 

2. USERS: Access and / or use of this KROXNE.COM portal attributes the condition of USER, who accepts, from said access and / or use, the General Conditions of Use reflected here. The aforementioned Conditions will be applied independently of the General Contracting Conditions that in their case are mandatory.  

3. USE OF THE PORTAL: KROXNE.COM provides access to a multitude of information, services, programs or data (hereinafter "content") on the Internet belonging to KROXNE.COM to its licensors to which the USER may have access. The USER assumes responsibility for the use of the portal. This responsibility extends to the registration that is necessary to access certain services or content.  

In said registration, the USER will be responsible for providing truthful and lawful information. As a consequence of this registration, the USER can be provided with a password for which he will be responsible, committing himself to make diligent and confidential use of it. The USER agrees to make appropriate use of the content and services (such as chat services, discussion forums or newsgroups) that KROXNE.COM offers through its portal and by way of example but not limitation, not to use them to (i) engage in illicit, illegal, or activities contrary to good faith and public order; (ii) disseminate content or propaganda of a racist, xenophobic, pornographic-illegal nature, in support of terrorism or an attempt against human rights; (iii) cause damage to the physical and logical systems of KROXNE.COM, its suppliers or third parties, introduce or spread computer viruses or any other physical or logical systems that are capable of causing the aforementioned damages; (iv) try to access and, where appropriate, use the email accounts of other users and modify or manipulate their messages. KROXNE.COM reserves the right to withdraw all comments and contributions that violate respect for the dignity of the person, that are discriminatory, xenophobic, racist, pornographic, that threaten youth or childhood, order or public safety or that, in his opinion, were not suitable for publication. In any case, KROXNE.COM will not be responsible for the opinions expressed by users through forums, chats, or other participation tools.    

4. DATA PROTECTION: KROXNE.COM complies with the guidelines of Organic Law 15/1999 of December 13 on Protection of Personal Data, Royal Decree 1720/2007 of December 21, which approves the Regulation of development of the Organic Law and other regulations in force at all times, and ensures the correct use and treatment of the user's personal data. To do this, together with each form for the collection of personal data, in the services that the user may request from the name of the company that created the website, they will inform the user of the existence and acceptance of the particular conditions of the treatment of their data in each case, informing you of the responsibility of the file created, the address of the person responsible, the possibility of exercising your rights of access, rectification, cancellation or opposition, the purpose of the treatment and data communications to third parties, where appropriate. Likewise, the name of the company creating the website informs that it complies with Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce and will request your consent to the processing of your email for purposes commercial at all times.  

5. INTELLECTUAL AND INDUSTRIAL PROPERTY : KROXNE.COM by itself or as assignee, is the owner of all the intellectual and industrial property rights of its website, as well as the elements contained therein (for example, images, sound, audio, video, software or texts; trademarks or logos, color combinations, structure and design, selection of used materials, computer programs necessary for its operation, access and use, etc.), ownership of the name of the company that created the site website or its licensors. All rights reserved. By virtue of the provisions of articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the reproduction, distribution and public communication, including its method of making available, of all or part of the contents of this website, for commercial purposes, in any medium and by any technical means, without the authorization of the name of the company that created the website. The USER agrees to respect the Intellectual and Industrial Property rights owned by the name of the company that created the website. You can view the elements of the portal and even print, copy and store them on your computer's hard drive or any other physical medium as long as it is, solely and exclusively, for your personal and private use. The USER must refrain from deleting, altering, evading or manipulating any protection device or security system that was installed in the Name pages of the company that created the website.  

6. EXCLUSION OF GUARANTEES AND LIABILITY: KROXNE.COM is not responsible, in any case, for damages of any nature that may cause, by way of example: errors or omissions in the contents, unavailability of the portal or the transmission of viruses or malicious or harmful programs in the content, despite having adopted all the necessary technological measures to prevent it.   

7. MODIFICATIONS: KROXNE.COM reserves the right to make the modifications it deems appropriate on its portal without prior notice, being able to change, delete or add both the content and services provided through it and the way in which These appear presented or located on your portal.   

8. LINKS: In the event that links or hyperlinks to other Internet sites are available on behalf of the domain, KROXNE.COM will not exercise any type of control over said sites and content. In no case will the name of the company responsible for creating those of the web content site assume any link belonging to a third party website, nor will it guarantee the technical availability, quality, reliability, accuracy, comprehensiveness, veracity, validity and constitutionality of any material or information contained in any of said hyperlinks or other Internet sites. Likewise, the inclusion of these external connections will not imply any type of association, merger or participation with the connected entities.   

9. RIGHT OF EXCLUSION: KROXNE.COM reserves the right to deny or withdraw access to the portal and / or the services offered without prior notice, at its own request or by a third party, to those users who fail to comply with these General Conditions of Use.  

10.GENERALITIES: KROXNE.COM will pursue the breach of these conditions as well as any improper use of its portal, exercising all civil and criminal actions that may correspond to it in law.   

11.MODIFICATION OF THE PRESENT CONDITIONS AND DURATION: KROXNE.COM may modify at any time the conditions determined here, being duly published as they appear here. The validity of the aforementioned conditions will be based on their exposure and will be valid until duly published. that are modified by others  

12. APPLICABLE LEGISLATION AND JURISDICTION: The relationship between KROXNE.COM and the USER will be governed by current Spanish regulations and any controversy will be submitted to the Courts and tribunals of the city of Valencia.   

 

GENERAL TERMS AND CONDITIONS OF SALE PURPOSE AND GENERAL The present General Conditions of Use, Conditions of Sale and Privacy Policy regulate the use of the website www.kroxne.com (hereinafter "the Website"). Through its website www.kroxne.com, KROXNE provides information about its products and offers the possibility of purchasing them. Due to the content and purpose of the Website, people who want to benefit from its services must have the status of "Client", which they acquire by completing the registration form and following the steps that KROXNE subsequently communicates via email. The condition of Client implies adherence to the Conditions of Use the version published at the time the Website is accessed. In any case, there are pages on the Website accessible to natural or legal persons who do not register or initiate a product purchase (hereinafter "Users"). In this sense, the Users who access these parts of the Website agree to be subject to the terms and conditions set forth in these General Conditions, insofar as this may apply to them. KROXNE wants to let its Clients and Users know that it is addressed exclusively to a public over the age of 16 and that the territory in which it accepts and distributes orders throughout the national territory (Hereinafter, the "Territory"). KROXNE makes shipments of orders abroad, according to the stipulated rates. CONTACT: For any type of question, query or suggestion, you can send us your comments by email to: hola@kroxne.com PRODUCT INFORMATION The descriptions of the products displayed on the Website are made based on the information provided by the suppliers. However, the information given about each product, as well as the photographs or videos related to them and the trade names, brands or distinctive signs of any kind contained on the KROXNE website, are exposed on www.kroxne.com as indicative. PRICES All the prices of the products indicated on the website include VAT and any other applicable taxes. However, these prices do not include the costs of shipping the products, which are detailed separately and must be accepted by the Customer. AVAILABILITY KROXNE informs the Client that the number of units available is kept up-to-date with stocks in stock and availability by our suppliers. In no case will KROXNE intentionally put on sale more units than it has or the supplier has reserved for it. KROXNE will do everything possible to please all its Clients in the demand for the products. However, sometimes, and due to causes that are difficult to control by KROXNE, such as human errors or incidents in the computer systems, it is possible that the quantity finally served by the supplier differs from the order made by KROXNE to satisfy the Clients' orders. In the event that the product is not available after the order has been placed, the Client will be informed by email of its total or partial cancellation. The partial cancellation of the order due to lack of availability does not give the right to cancel the entire order. If, as a result of this cancellation, the client wants to return the delivered product, he must follow the provisions of the Return section. PAYMENT The Client agrees to pay at the time the order is placed. To the initial price that appears on the website for each of the products offered, the rates corresponding to the relevant shipping costs will be added. In any case, said rates will be previously communicated to the Client before formalizing the purchase itself. The proof of purchase corresponding to the purchase order will be available and can be viewed at www.kroxne.com in the "My account", "Orders" section. The Client must pay the amount corresponding to his order by paying by credit or debit card (Visa, Mastercard , Visa Electron and / or other similar cards), transfer or deposit account in office. Payment by card is made through Paypal with its security protocols and KROXNE will never have access to your bank or card details. The Client must notify KROXNE of any undue or fraudulent charge on the card used for purchases, by email or by telephone, in the shortest possible time so that KROXNE can take the necessary steps. SECURITY KROXNE has the maximum security measures commercially available in the sector. In addition, the payment process works with Paypal over a secure server using the SSL ( Secure Socket Layer protocol . The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms, which ensure that it is only intelligible to the Client's computer and that of the Website. In this way, when using the SSL protocol it is guaranteed: 1. That the Client is communicating his data to the Paypal server center and not to any other that tries to impersonate it. 2. That between the Client and the Paypal server center the data is transmitted encrypted, avoiding its possible reading or manipulation by third parties. FORMALIZATION OF ORDERS Once the order has been formalized, that is, with the acceptance of the Conditions of Use and the confirmation of the purchase process, KROXNE will always send an email to the CLIENT confirming the details of the purchase made. You will need to check the spam box if you do not receive it in your email client's inbox. CANCELLATION OF ORDERS KROXNE will accept cancellations of orders when requested prior to shipment. To make the cancellation you must request it through the "Customer Service" form or by sending an e-mail to hola@kroxne.com. DEADLINES, PLACE OF DELIVERY AND LOSSES I. Delivery of the product KROXNE undertakes to deliver the product in perfect condition to the address indicated by the Client in the order form, and which in any case must be within the Territory. In order to optimize delivery, we thank the Customer to indicate an address where the order can be delivered within normal business hours. KROXNE will not be responsible for the errors caused in the delivery when the delivery address entered by the Client in the order form does not conform to reality or has been omitted. II. Delivery Period We will make shipments through a courier company. The order made by you will be delivered within a maximum period of 10 working days from when we have made the order confirmation. Although the usual delivery time of KROXNE usually ranges from 2 to 6 days, from the completion of the order. These deadlines are means, and therefore an estimate. Therefore, they may vary for logistical or force majeure reasons. In cases of delays in deliveries, KROXNE will inform its customers as soon as it becomes aware of them. Each delivery is considered made from the moment in which the transport company makes the product available to the Client, which is materialized through the control system used by the transport company. In the case of delays in the delivery of orders attributable to KROXNE, the Client may cancel his order in accordance with the procedure described in Section "11. Return". Delays in delivery will not be considered those cases in which the order has been made available to the Client by the transport company within the agreed period and could not be delivered for reasons attributable to the Client. For security reasons, KROXNE will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and his address. III. Delivery Data, Undelivered Deliveries and Loss If at the time of delivery the Client is absent, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. KROXNE contracts, as part of the courier delivery service, to carry out a series of follow-up actions, aimed at ensuring that delivery occurs. If after 7 working days after the order has been dispatched, the delivery has not been arranged, the Customer must contact KROXNE. In the event that the Client does not proceed in this way, after 10 working days from the departure to delivery of the order, it will be returned to our warehouses and the Client must bear the shipping and return costs of the merchandise, as well as the possible associated management costs. If the reason the delivery could not be made is the loss of the package, our carrier will initiate an investigation. In these cases, the response times of our carriers usually range from one to three weeks. IV. Diligence in delivery The Client must check the good condition of the package before the carrier that, on behalf of KROXNE, delivers the requested product, indicating on the delivery note any anomaly that it may detect in the packaging. If, after reviewing the product, the Client detects any incident such as blow, breakage, signs of having been opened or any damage caused by the shipment, the latter undertakes to notify KROXNE via email in the shortest period of time. possible, preferably in the next 24 hours and a maximum of 7 natural from delivery. RETURN I. Return procedure All products purchased from KROXNE may be returned and refunded, provided that the Customer communicates to KROXNE his intention to return the product / s purchased / s within a maximum period of 7 calendar days from delivery date and that the rest of the conditions established in this section are met. KROXNE will only accept returns that meet the following requirements: 1. The product must be in the same condition in which it was delivered and must retain its original packaging and labeling. 2. The shipment must be made using the same box in which it was received to protect the product. In the event that it cannot be done with the box with which it was delivered, the Customer must return it in a protective box so that the product reaches the KROXNE warehouse with the maximum possible guarantees. 3. A copy of the delivery note must be included in the package, where the returned products and the reason for the return are also marked. With the aim of facilitating the return process for Clients and being able to follow it up correctly, KROXNE establishes the only return procedure established by KROXNE. If the reason for the return is attributable to KROXNE (the product is defective, it is not the one you requested, etc.), the amount of the return will be refunded. If the reason is different (the products were served correctly but are not to your liking), the cost of the return costs will be borne by the customer. To proceed with return , the following steps must be followed: 1. Inform within 7 calendar days from receipt that the product wants to be returned. The information can be made via email to hola@kroxne.com or through the customer service form. 2. KROXNE will inform the customer of the address to which the product must be shipped. 3. The client must send it through a courier company of their choice. The return must be paid by the customer. 4. Inform KROXNE of the courier used, date and time of the return. II. Refunds to the CUSTOMER The return of the products will result in a refund equal to the cost of the returned products less the cost of the return service. Only in the event that the delivered product is defective or incorrect, KROXNE will also reimburse the Customer for the corresponding shipping costs. Returns and partial cancellations will result in partial refunds. KROXNE will manage the return order under the same system that was used for payment within 3 days from the confirmation of arrival at the warehouse of the returned order. The application of the refund in the Client's account or card will depend on the card and the issuing entity. The application period will be up to 7 days for debit cards and up to 30 days for credit cards. GUARANTEE OF THE PRODUCTS PURCHASED KROXNE acts as a distributor of manufacturers that guarantee that the products that are for sale on www.KROXNE.com work correctly and do not have defects or hidden defects that could make them dangerous or unsuitable for use. normal. The contractual guarantee offered is the one usually granted by the manufacturer. Once the Customer has received the product, they will have the instructions provided by the manufacturer in their box, sufficient for the correct use and installation of the product and all the information on the warranty. No Client may request a broader guarantee than indicated therein. KROXNE will not be obliged to collect the damaged product and the Client must contact the Manufacturer's After-Sales Service. In this sense, KROXNE will carry out the actions aimed at providing the Customers who so request with the contact details of said service and will provide them with sufficient information for the presentation of the relevant claims. The guarantee will lose its validity in case of defects or deterioration caused by external factors, accidents, especially electrical accidents, wear, installation and use not in accordance with the manufacturer's instructions. Products modified or repaired by the Client or any other person not authorized by the Manufacturer are excluded from the guarantee. The guarantee will not be applicable to the apparent defects and conformity defects of the product, for which any claim must be made by the Customer in question within 7 days of delivery of the products. The warranty will not cover products damaged by improper use. INTELLECTUAL AND INDUSTRIAL PROPERTY KROXNE holds all the rights to the content, design and source code of this Web page and, especially, by way of example but not limitation, on the photographs, images, texts, logos, designs, brands, trade names and data that is included in the Web. Clients and Users are warned that such rights are protected by current Spanish and international legislation regarding intellectual and industrial property. Likewise, and without prejudice to the foregoing, the content of this website is also considered to be a computer program, and therefore, it is also applicable to all Spanish and European Community regulations in force on the matter. The total or partial reproduction of this website, or any of its contents, is expressly prohibited without the express written permission of KROXNE. Likewise, copying, reproduction, adaptation, modification, distribution, commercialization, public communication and / or any other action that constitutes an infringement of current Spanish and / or international regulations in the field of intellectual and / or industrial property, as well as the use of the contents of the Web if it is not with the prior express written authorization of KROXNE. KROXNE informs that it does not grant any license or implicit authorization on the rights of intellectual and / or industrial property or on any other right or property related, directly or indirectly, with the contents included in the Web. Only the use of the contents of the web domain is authorized for informational and service purposes, provided that the source is cited or referred to, the user being solely responsible for their misuse. ACCESS AND STAY ON THE WEB. OUR CONTENTS Clients and Users are entirely responsible for their conduct, when accessing the information on the Web, while browsing it, as well as after having accessed it. As a consequence of the foregoing, Clients and Users are solely responsible to KROXNE and third parties for: 1. The consequences that may derive from the use, for illegal purposes or effects or contrary to this document, of any content on the Website, prepared or not by KROXNE, published or not under its name officially; 2. As well as the consequences that may derive from the use contrary to the content of this document and harmful to the interests or rights of third parties, or that in any way may damage, disable or deteriorate the Web or its services or prevent normal enjoy by other Users. KROXNE reserves the right to update the contents when it deems it convenient, as well as to delete, limit or prevent access to them, temporarily or permanently, as well as deny access to the Web to Clients and Users who misuse it of the contents and / or breach any of the conditions that appear in this document. KROXNE informs that it does not guarantee: 1. That access to the Web and / or the linked Web sites is uninterrupted or error-free. 2. That the content or software to which the Clients and Users access through the Web or the linked Web does not contain any error, computer virus or other elements in the contents that may cause alterations in their system or in electronic documents. and files stored in your computer system or cause other types of damage. 3. The use that the information or content of this Web or Link Websites that Clients and Users may carry out for their personal purposes. The information contained in this website should be considered by Clients and Users as informative and guiding, both in relation to its purpose and its effects, which is why: KROXNE does not guarantee the accuracy of the information contained on this Website and by Consequently, they do not assume any responsibility for the possible damages or inconveniences for the Users that could be derived from any inaccuracy present on the Web. OUR RESPONSIBILITY KROXNE does not assume any liability derived, by way of example but not limitation: 1. From the use that Clients or Users may make of the materials on this Website or linked websites, whether prohibited or permitted, in violation of rights of intellectual and / or industrial property of contents of the Web or of third parties. 2. Of the eventual damages to the Clients or Users caused by a normal or abnormal operation of the search tools, of the organization or the location of the contents and / or access to the Web and, in general, of the errors or problems generated in the development or instrumentation of the technical elements that the Web or a program provides to the User. 3. Of the contents of those pages that Clients or Users can access from links included on the Web, whether authorized or not. 4. Of the acts or omissions of third parties, regardless of whether these third parties could be linked to KROXNE by contractual means. 5. Of the access of minors to the contents included in the Web, being the responsibility of their parents or guardians to exercise adequate control over the activity of the children or minors in their care or to install any of the tools to control the use of Internet in order to prevent (i) access to materials or content not suitable for minors, as well as (ii) the sending of personal data without the prior authorization of their parents or guardians. 6. Of the communications or dialogues in the course of the debates, forums, chats and virtual communities that are organized through or around the Web and / or linking websites, nor will it be liable, therefore, for eventual damages and prejudices that the Private and / or Collective Clients or Users suffer as a consequence of said communications and / or dialogues. KROXNE will not be responsible in any case when: 1. Errors or delays in accessing the Website by the Client when entering their data in the order form, the slowness or inability to receive them by the recipients of the order confirmation or any anomaly that may arise when these incidents are due to problems on the Internet, acts of God or force majeure and any other unforeseeable contingency outside KROXNE's good faith. 2. Failures or incidents that may occur in communications, deletion or incomplete transmissions, so that it is not guaranteed that the services of the website are constantly operational. 3. Of the errors or damages produced to the website by an inefficient use of the service and in bad faith on the part of the Client. 4. Of the non-operation or problems in the email address provided by the Client for sending the order confirmation. 5. In any case, KROXNE is committed to solving any problems that may arise and offering all the necessary support to the Client to reach a quick and satisfactory solution to the incident. 6. Likewise, KROXNE has the right to carry out promotional campaigns during defined time intervals to promote the registration of new members in its service. KROXNE reserves the right to modify the conditions of application of the promotions, extend them by duly communicating it, or proceed to the exclusion of any of the participants in the promotion in the event of detecting any anomaly, abuse or unethical behavior in the participation of the themselves. PRIVACY POLICY Clients and Users agree to browse the website and use the content in good faith. In compliance with the provisions of Organic Law 15/1999, on the Protection of Personal Data, we inform you that the completion of any existing form on the Website www.KROXNE.com or the sending of an email to any of our mailboxes implies acceptance of this privacy policy, as well as authorization for KROXNE to process the personal data you provide us, which will be incorporated into the file, owned by KROXNE.COM, registered in the General Registry of the Spanish Agency for the Protection of Data. The data of the Clients will be used for sending via email the sales made by KROXNE and for the delivery of purchases. By the mere visit to the Web, Users do not provide any personal information or are obliged to provide it. KROXNE undertakes to keep the utmost reserve and confidentiality regarding the information provided and to use it only for the stated purposes. KROXNE presumes that the data has been entered by its owner or by a person authorized by it, as well as that it is correct and exact. Clients are responsible for updating their own data. At any time, the Client will have the right of access, rectification, cancellation and opposition to all their personal data included in the different registration forms. To modify or update their personal data, the Client must access www.KROXNE.com, in the "My Account" section. To cancel your account write an email from your account email to hola@KROXNE.com with the subject "Cancel account". Therefore, the Client is responsible for the veracity of the data and KROXNE will not be responsible for its inaccuracy of the personal data of the Clients. In accordance with the current legislation on data protection, KROXNE has adopted the appropriate levels of security for the data provided by the Clients and, in addition, has installed all the means and measures at its disposal to avoid loss, misuse, alteration , unauthorized access and removal thereof. NULLITY In the event that any clause of these Conditions of Use is declared null, the other clauses will remain in force and will be interpreted taking into account the will of the parties and the purpose of these Conditions of Use. KROXNE may not exercise any of the rights and powers conferred in this document, which will not imply in any case the waiver thereof unless expressly recognized by KROXNE or prescription of the action that in each case corresponds. MODIFICATION OF THE TERMS OF USE KROXNE reserves the right to modify, at any time, the presentation and configuration of the Website, as well as these General Conditions. For this reason, KROXNE recommends the Client to read them carefully each time they access the Website. Clients and Users will always have these Conditions of Use in a visible place, freely accessible for whatever queries you want to make. In any case, the acceptance of the Conditions of Use will be a previous and indispensable step to the acquisition of any product available through the Website. APPLICABLE LAW AND ARBITRATION These Conditions of Use are governed by the applicable Spanish legislation on the matter. To resolve any controversy or conflict arising from these Conditions of Use, the parties submit to the jurisdiction of the courts of the city of Seville, unless the law imposes another jurisdiction. Updated on 11/16/2018