Shipping and return

Shipping policy

Packages are generally shipped no later than two hours after receipt of payment and are shipped via GLS transports of your choice with tracking and signature delivery. Whichever you choose to ship, you will be provided with a tracking number for your package so you can know the status of your shipment at all times.     

Shipping costs include handling and packaging costs , as well as shipping costs They may contain a fixed amount, while transport rates vary according to the total weight of the shipment or destination country We advise you to group your items in one order. We do not accept two different orders in one env í or, and shipping fees will apply separately. Your package is sent protected (if you want to add insurance to your package you can request it by mail), special attention is paid to protect the content of the packages sent.   

The boxes and wrappers are according to the size of the items purchased to ensure the protection of the shipped products.

 

Env í or countries of the European Union and abroad

You should contact by whatsapp at +34 696.403.761 or through the contact form on the web. From 9 am to 2 pm and from 4 pm to 8:30 pm.

We ship orders the same day payment is received Orders are sent to the 17: 30hs hours of the current day to make this possible they should have been placed before 17: 00hs in order to have the material time to verify the payment. Orders are delivered on weekdays from Monday to Friday. ** There is no delivery on Saturdays and Sundays.     

Important: You must take into account the time at which you make the purchase, if an order was made later than 5:00 p.m. on the current day, it will not be shipped until the next day, so the shipping time will count from the departure of the shipment and not from the moment the purchase is made.   

Please note that if you pay by transfer takes from 24h to 48h in complete causing a delay in the receipt and exit of the order. 

If we have any incidence with the order we will contact you to inform you and decide about it.

Important: It is necessary to take into account the time at which you make the purchase, if an order was placed later than 5:00 p.m. on the current day, it will not be shipped until the next day, so the 24 hours to count They are from the departure of the shipment and not from the moment the purchase is made.   

Payment Methods:

You can pay with:

-Bank transfer .
- Paypal or card payment through Paypal.

Orders are shipped through the courier company GLS. Once your order has been shipped you can follow it through a locator that we will add to the status of your order.

 

Returns:

If you are not 100% satisfied with your order, you can return the package to us without any problem within 7 days of receiving your order (as long as the product is intact, unopened and in the same condition as you received it, it is say, with the original packaging ). Return costs are borne by the buyer.     

From kroxne we believe that you deserve the best online shopping experience so we put all our effort to achieve it. If you are not happy with your order, you can send us the package received with any transport agency * and we will refund the amount corresponding to the value of the product with a simple and quick process.   

For any doubt or question you can write by whatsapp to +34 696.403.761 or through the contact form on the web From 9 am to 2 pm and from 4 pm to 8:30 pm. 

 

* Requires tracking number.